Terms of Service

Fresh 2 and Fresh 4 are recurring monthly shoe-cleaning memberships. A payment method is collected when you start a trial. The trial lasts 14 days, and one trial credit is added to your account after the membership is confirmed. That credit covers one standard sneaker clean.

Fresh 2

$40 per month after trial · two cleaning credits per paid billing period.

Fresh 4

$60 per month after trial · four cleaning credits per paid billing period.

Unless you cancel before the 14-day trial ends, the first monthly charge begins when the trial ends. After that, the selected plan renews monthly at its listed price until canceled.

Your payment method is stored and processed by Stripe. To manage your membership, open Account to cancel anytime. Cancellation takes effect immediately. We will not make further membership charges, and we do not issue partial refunds for the current billing period. We complete services already in progress. We hold unused credits for one billing cycle; if you rejoin within that time, those credits apply again. Rejoining starts billing immediately and does not include a new trial.

A cleaning credit is used for a shoe-pair cleaning. Fresh 2 includes two credits and Fresh 4 includes four credits when a paid billing period is paid. Your account shows your current available balance.

Our pickup and delivery service is available only at addresses inside our service area. Choose a pickup date and time window in the app, then have your shoes ready in a bag at your address. We return your clean pairs to the same address.

Our staff photograph each pair at intake for the service record; you don’t need to upload shoe photos. If we miss a pickup, you can reschedule it from your account. See our Privacy Policy for how submitted information is handled.

Text updates are optional and are not a condition of service. You can opt in by checking an unchecked box during signup or after booking a pickup, or by turning on text updates in Account settings.

We may text you when we collect your shoes or when they’re clean and on their way back, send one reminder if a return is delayed, ask you to review an order issue, and remind you about a same-day pickup window. We do not send marketing texts. You will usually receive 2–4 messages per order, though message frequency varies. Message and data rates may apply.

Reply STOP to (305) 889-7005 to cancel, START to resume, or HELP for help. If you replied STOP, you must text START to (305) 889-7005 to resume. You can also turn texts off in Account settings. Carriers are not liable for delayed or undelivered messages. For help, email hello@pairsociety.com.

Free re-clean. If a pair comes back and isn’t clean to our standard, tell us within 48 hours of its return and we will clean it again at no charge.

Damage. If we damage a pair while it is in our care, we will repair it or reimburse you, up to the lesser of $200 or the pair’s fair value. The limit applies to each pair.

How to claim. Within 48 hours of your pairs coming back, text 786-496-3706 or email hello@pairsociety.com with your order number and photos of the problem. We compare them with the photos our staff take at intake, which are part of the service record, and tell you what we will do.

The guarantee does not cover:

• Wear that was there before pickup.
• Creasing, yellowing or oxidation.
• Sole separation or failing glue on older pairs.
• Color bleed or transfer on dyed materials.
• Unlabeled or unknown materials.
• Pairs sent for restoration rather than a standard clean.

Send questions and notices about these terms to hello@pairsociety.com. We may update these terms; the effective date above shows when they last changed.