Questions, answered

Everyday sneakers in leather, mesh, and canvas. A standard clean covers the uppers, midsoles, light outsole grime, and laces, which we remove, wash, and re-lace. We check each pair when we pick it up, and we'll tell you if a pair needs care we don't include.

Suede, specialty materials, and restoration are quoted separately. Your free trial clean covers one standard pair, so it doesn't apply to suede or restoration.

We photograph every pair when it arrives, so its condition is on record. If we damage a pair, we pay to repair or replace it, up to $200 a pair. Email hello@pairsociety.com with your order number and we'll sort it out.

Tell us within 48 hours of getting the pair back and we'll clean it again for free.

Book a pickup online and choose a date and a pickup window. Add a photo, brand, color, and size for each pair so our driver can match them at the door. Leave your shoes in a bag at your address and tell us where to find it.

Most pairs come back in 3–5 business days. We return them to the same address we picked them up from.

When you join Fresh 2 or Fresh 4, you start a 14-day trial with one free standard clean. You add a card at signup but aren't charged that day. If you don't cancel, your plan starts when the trial ends and renews monthly. The free clean is for new members only, one per customer or household.

Plans bill monthly, starting when your trial ends: $40 for Fresh 2 or $60 for Fresh 4. Stripe stores and processes your card. A one-time clean is paid when you book, at $35 a pair.

Cancel anytime from your account. Cancel before your trial ends and you pay $0. After that we don't make further membership charges, we don't refund part of the current month, and we finish any clean already in progress.

We pick up and return across Hialeah, Miami Gardens & South Broward, including Hialeah, Miami Lakes, Miami Gardens, Opa-locka, North Miami, North Miami Beach, Aventura, Sunny Isles Beach, Hallandale Beach, Hollywood, Pembroke Pines, Miramar, West Park, Cooper City, and Davie. Enter your zip to check your address.

No. Leave the bag where our driver can reach it and add a gate code or directions when you book.